Our team members periodically attend our customers’ properties to discuss the issues affecting homeowners and their committees. These meetings allow us to assist customers in identifying any maintenance or improvement works that might be required. Our people then oversee the administration of having such works carried out.
Providing the highest possible level of customer service is important to us and if we are unable to deal with telephone enquiries immediately, we endeavour to return calls by the end of the next working day. For written correspondence, including letters and emails, we endeavor to respond within 7 working days – if we need more time to deal with the matter we will let you know within that period.
We will always communicate in a polite, courteous and professional manner and will never communicate with customers in a way which is misleading, false, abusive, intimidating or threatening. Our staff will not deal with abusive or intimidating communication in any form.